Join our team

ZKTeco, the leading global provider of data collection solutions for time and attendance and workforce management, is looking for highly-motivated, success-driven, and solution-focused professionals to join our rapidly expanding team in Northern New Jersey. If you have what it takes – knowledge of SaaS, cloud-based systems, time & attendance and workforce management domain expertise, the ability to turn enterprise customer needs into successful product deployments, and the desire to be part of building innovative products and solutions - you might find your home here.

Current Job Opportunities

Support Specialist

ZKTeco requires an energetic, self-motivated Support Specialist. This is a great opportunity to join a dynamic and expanding team in Piscataway, NJ office.

Duties and Responsibilities Include

  • Providing Technical Support to ZKTeco customers via telephone, e-mail and the web.
  • Identifying, evaluating and prioritizing customer support queries.
  • Analyzing customer queries and formulating plans of action.
  • Utilizing all technical resources to assist customer requests.
  • Demonstrating and promoting superior customer service in handling enquiries.
  • Working with departmental staff to promote, develop, and maintain strong customer service values.
  • Additional projects as required.

Skills and Experience

  • Previous Support experience is required. Experience and Time Attendance/Workforce Management Software A+
  • Analytical approach to problem-solving, decision making and an interest in IT.
  • Fluent in the English language.
  • Strong Oral, Written and Communication skills.
  • Good numeracy and literacy skills.
  • Strong team player.

Further Information

  • Location - ZKTeco US HQ in Piscataway, NJ.
  • Salary – Dependent on experience.
  • Terms – Permanent Full-time.
Pre Sales New Business Development Executive

ZKTeco is looking for an energetic, self-motivated Pre Sales New Business Development Executive to research new business opportunities and generate leads for the sales team in North America. This position is a great opportunity for an ambitious and results driven sales professional to work in a challenging, varied and interesting role. This position is based in Piscataway, NJ office.

The Candidate

  • The successful candidate will be a motivated self-starter who can demonstrate experience of self-generating new business leads.
  • Excellent business development skills, professional and comfortable communicating with senior business personnel.
  • Driven, ambitious with a willingness to achieve results.
  • An aptitude to easily pick-up software functionality and communicate this to potential customers.
  • You will be a key player in ZKTeco sales team with responsibility for driving new business leads and opportunities.

Duties and Responsibilities Include

  • Research and assess potential business opportunities and develop value propositions.
  • Working closely with the sales and marketing teams, build customised solutions pitches for target markets.
  • Generate leads and opportunities through outbound, strategic and targeted prospecting into large companies.
  • Prospect into both cold accounts as well as into new groups, divisions, etc. of existing customers – the setting of appointments for territory sales team.
  • Achieve monthly quota of pre-sales new business opportunities.
  • Understand ZKTeco business focused vertical solutions and communicated this to potential new customers and prospects.
  • Apply industry experience and knowledge to build business cases for purchasing our solutions.
  • Be at the forefront of championing our suite of solutions and cloud offerings.
  • Maintain a high level of industry, organization, product and service knowledge to transfer this knowledge to customers and prospects.
  • As an important member of the sales team, help define the business approach for your specific role and function.

Skills and Experience

  • Minimum of 2 years demonstrable business development experience.
  • Experience within the Time & Attendance, Human Resources or Payroll application/service provider marketplace preferred but not essential.
  • Previous track record in a New Business Development role.
  • Excellent communication skills – both written and oral.
  • Understanding of customer’s decision-making process, goals, objectives and strategies.
  • Highly proficient in Microsoft Excel, PowerPoint and CRM system/database management.

Qualifications

  • Bachelor’s Degree or equivalent preferred but not essential.
  • The successful candidate should have experience of a formal sales training program.

Package

  • Salary commensurate with experience.
  • Permanent Full Time / Company Benefits.
  • The position is based in ZKTeco US HQ in Piscataway, NJ
  • ZKTeco is an equal opportunities employer.
Implementation Specialist

An Implementation Specialist is a proactive team player who can use acquired knowledge in technical consultation, excellent communication/problem solving and customer service skills to successfully deploy our solutions to the customers we serve.

The primary role of an Implementation Specialist is to ensure that all project outlines/timelines and implementation processes are met and are suitable to customer's requirements and business environment, perform software installations, perform customer training, assist with other Professional Service team member's implementations, and perform troubleshooting. Implementation Specialist team members have the opportunity for advancement and growth based on performance.

Experience in supporting and implementing Time Attendance and Workforce management software time clocks and software solution is a plus.

The Candidate

  • Create, execute implementation project plans, at the direction of a Project Manager, based on customer needs, resources, and timelines as part of a project team.
  • Perform remote install, configuration, and customer training.
  • Manage time and resources to facilitate multiple implementation projects simultaneously.
  • Ensures customer success and satisfaction in a friendly and courteous manner.
  • Maintains customer records by updating account information and task status using project management tools and methodologies.
  • Continually investigates product and gains industry knowledge to improve performance and skill set.
  • Work independently to accomplish tasks to meet performance requirements
  • Contributes to team effort by ensuring the highest possible level of customer happiness by understanding the needs of the customer with intuitive or directive conversation and questioning techniques.
  • Assists product team in predicting project risks and assists in Root Cause Analysis when unforeseen issues/risks threaten the success of the project.

Qualifications

  • Four year college degree or equivalent experience considered.
  • Aptitude to quickly become a ZKTeco product expert.
  • Excellent oral and written communication skills.
  • Public speaking experience or aptitude to become a great communicator.
  • Strong logical, analytical, and reasoning abilities.
  • Demonstrates organizational skills while working on multiple projects.
  • Strong understanding of technical designs, database structures, and specifications, with an ability to transform abstract customer needs into system solutions.
  • Strong analytical and software management skills, including a thorough understanding of how to interpret customer business needs and translate them into a project plan.
  • Ability to independently research and learn new technologies.
  • Experience in Time Attendance and Workforce Management software support and Implementation a plus.
  • Knowledge of SQL Databases a plus.

Job Type

Full-time.

Benefits

Health, Disability, Vacation and Performance Bonuses.

Job Type: Full-time

Salary: $55,000.00 to $80,000.00 /year

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