Join our team

ZKTeco, the leading global provider of data collection solutions for time and attendance and workforce management, is looking for highly-motivated, success-driven, and solution-focused professionals to join our rapidly expanding team in Northern New Jersey. If you have what it takes – knowledge of SaaS, cloud-based systems, time & attendance and workforce management domain expertise, the ability to turn enterprise customer needs into successful product deployments, and the desire to be part of building innovative products and solutions - you might find your home here.

Current Job Opportunities

System Support Engineer

We have an immediate opening for a System Support Engineer

This is a Direct-hire, Onsite, Full-time position working from our office in Piscataway, N.J. and is dependent on candidate’s overall qualifications. Must be authorized to work in the USA.

Company Overview

ZKTeco, the largest developer and manufacturer of workforce data collection terminals in the world, delivers market-leading hardware, full-featured embedded device software, and a suite of enterprise-level development tools and services to workforce management software providers and human capital management corporate customers, enabling them to maximize their return on investment in time and attendance data collection.

With 20+ years in business, ZKTeco’s deep expertise in hardware, software, and integration processes, combined with our innovative product design and large-scale manufacturing capabilities, gives our industry partners and customers the most cost-effective, highest quality data collection solution on the market.

Description

The Technical Support Engineer will provide technical support to ZK Teco customers. Responsible for resolving open trouble tickets and documenting actions taken to resolve issues. Track open trouble tickets until the problem is resolved. We are looking for passionate, self-motivated technical individuals that have the desire and capability to think outside the box to solve complex problems.

Responsibilities

  • Rapid troubleshooting ZK cloud application issues that impact our Customers.
  • Root cause analysis in problem-solving.
  • Work collaboratively to resolve complex customer issues.
  • Serve as a subject matter expert for designated systems (ZK Cloud for Time clock system).
  • Assist with process development and improvement to include technical documentation.
  • Ensure that issues are addressed, and SLAs are met.
  • Drive to improve the customer experience.
  • Document the important and relevant facts of each support request.
  • Work cross-functionally with Customers and Engineering to ensure resolution of customer issues.
  • Assist software development with testing and verification of issues.

Qualifications

  • Bachelor’s degree in Computer science or IT related field.
  • 5 or more years’ previous experience in a technical support role.
  • Hands-on experience on Java web application support;
  • Hands-on experience on Unix/Linux.
  • Intermediate to advanced SQL.
  • Strong organizational skills and detail-oriented work ethic.
  • Experience supporting Enterprise level clients.
  • Expertise in debugging and root-cause analysis in complex systems.
  • Helpful, patient and able to defuse difficult situations while balancing customer and company needs.
  • Ability to improvise, think creatively, and find solutions to complex problems.
  • Detail oriented and thorough. Able to work through the problem systematically and document the findings.
  • Familiarity with issue management systems such as JIRA.
  • Experience communicating verbally and in writing with peers, management, and customers.
  • Team-oriented demonstrates a professional and cooperative attitude.

Terms

Permanent Full-time.

Please send resume with three verifiable references

3rd party agencies and staffing companies will not be considered.
Technical Support

We have an immediate opening for a Technical Support Tech who will deliver comprehensive, high-quality support for ZK’s data collection terminals. We require professional individuals that can provide telephone and desk-side support as well as conduct customer training sessions, configure hardware as per customer approved specs.

This is a Direct-hire, Onsite, Full-time position working from our office in Piscataway, N.J. and is dependent on candidate’s overall qualifications. Must be authorized to work in the USA.

Company Overview

ZKTeco, the largest developer and manufacturer of workforce data collection terminals in the world, delivers market-leading hardware, full-featured embedded device software, and a suite of enterprise-level development tools and services to workforce management software providers and human capital management corporate customers, enabling them to maximize their return on investment in time and attendance data collection.

With 20+ years in business, ZKTeco’s deep expertise in hardware, software, and integration processes, combined with our innovative product design and large-scale manufacturing capabilities, gives our industry partners and customers the most cost-effective, highest quality data collection solution on the market.

Responsibilities Include

  • Act as the primary support point for customers issues.
  • Provide ongoing application configuration, interface, and other application technical tasks.
  • Perform embedded device hardware troubleshoot, firmware troubleshoots and patch update;
  • Provide technical support to our customers over phone and email. This includes configuration, modification, firmware upgrade and answer technical questions on the products.
  • Identify root causes for reported customer issues and develop appropriate solutions to minimize customer downtime and impact on customer’s business.
  • Logging and accessing technical solutions within a database and thoroughly documenting the status of all client liaisons and communications.
  • Developing and maintaining specialist knowledge and skill in supported products and in those products associated with supported products, as required.
  • Effectively assess technical situations and establish case priorities/severities in accordance with their service level agreement.
  • Analyze customer configuration and effectively use internal and external resources.
  • Manage caseload in adherence to departmental goals/policies.
  • Effectively manage cases through multiple channels while documenting precise troubleshooting and customer interaction details.
  • Work individually and with a team to solve technical problems while communicating trending issues and best practice.
  • Provide standby, public holidays cover and after hour service as needed to meet business requirements.
  • Required Qualifications:

  • Strong oral and written communication skills being able to communicate effectively via printed material, on the telephone, and over electronic services.
  • Experience in handling difficult or sensitive situations.
  • Manage client requests in an accurate and timely manner.
  • Flexibility, versatility, and responsiveness.
  • A sense of organization, discipline.
  • Customer-focused, positive and professional attitude.
  • Excellent analysis, problem determination and troubleshooting skills with the ability to know when to escalate.
  • Ability to multitask, including multiple high priority issues and the ability to set and manage expectations
  • Self-motivated with a desire to learn and develop new skills.
  • Relevant experience with Time systems or applications with equivalent complexities.
  • Basic understanding of computer networking protocols and concepts.
  • Must be able to work Monday through Friday from 9:00am to 6:00pm and be punctual.

Qualifications

  • Education and Experience:
  • Technical Certification from an accredited institution required or equivalent work experience
  • 4-year degree from an accredited institution preferred

Position offers a competitive hourly rate/salary based on relevant experience. Please submit your application using the form below. Only shortlisted candidates will be contacted. No phone calls, please.

3rd party agencies and staffing companies will not be considered
Account Executive

We have an immediate opening for an Account Executive to develop relationships with our clients by helping them maximize the value of our solution. The primary indicators of a successful Relationship Manager are reference-ability, retention, and revenue growth. The Executive Relationship Manager takes a lead role in the planning, managing, and measuring the ongoing success of our installed client base.

This is a Direct-hire, Onsite, Full-time position working from our office in Piscataway, N.J. and is dependent on candidate’s overall qualifications. Must be authorized to work in the USA.

Company Overview

ZKTeco, the largest developer and manufacturer of workforce data collection terminals in the world, delivers market-leading hardware, full-featured embedded device software, and a suite of enterprise-level development tools and services to workforce management software providers and human capital management corporate customers, enabling them to maximize their return on investment in time and attendance data collection.

With 20+ years in business, ZKTeco’s deep expertise in hardware, software, and integration processes, combined with our innovative product design and large-scale manufacturing capabilities, gives our industry partners and customers the most cost-effective, highest quality data collection solution on the market.

Primary Responsibilities: (other duties may be assigned)

  • Develops deep insight into respective customers and their business.
  • Develops a trusted advisor relationship with our customers, measured by revenue, retention and reference-ability.
  • Prepares and leads business reviews, closely aligning our activities with our customer’s business strategy.
  • Proposes creative viable solutions to the customer sponsors such that critical success issues are addressed on a pro-active basis
  • Articulates and formally presents ZKTECO’s product roadmap to our clients/partners.
  • Serves as an advocate for ZKTECO in driving industry best practices and the evolution of ZKTECO’s products functionality integral to the client’s success.
  • Advises customers on industry trends and important market developments to help ZKTECO’s partners to OutSpace their competitive threats.
  • Monitors overall account health, proactively identifying growth opportunities.
  • Consistently delivers required business results; sets and achieves achievable, yet aggressive goals; consistently complies with quality service, productivity standards and meets deadlines; maintains focus on company’s goals.

Desired skills and Experience

  • Minimum of 5 years’ experience in Account Management. Experience with Time Attendance & Workforce Management software, Time clocks, Payroll is preferred.
  • Exceptional oral and written communication skills and attention to detail.
  • Highly motivated and team oriented.
  • Highly organized with excellent time management abilities.
  • Strong knowledge Office suite.
  • Ability to travel (frequent client visits, primarily in the USA).
  • Minimum 3 years’ experience in SaaS services.
  • Passion for digital and new technology.

Position offers a competitive hourly rate/salary based on relevant experience. Please submit your application using the form below. Only shortlisted candidates will be contacted. No phone calls, please.

3rd party agencies and staffing companies will not be considered.

Logistics Coordinator (Closed)

We have an immediate opening for a Logistics Coordinator

This is a Direct-hire, Onsite, Full-time position working from our office in Piscataway, N.J. and is dependent on candidate’s overall qualifications. Must be authorized to work in the USA.

Company Overview

ZKTeco, the largest developer and manufacturer of workforce data collection terminals in the world, delivers market-leading hardware, full-featured embedded device software, and a suite of enterprise-level development tools and services to workforce management software providers and human capital management corporate customers, enabling them to maximize their return on investment in time and attendance data collection.

With 20+ years in business, ZKTeco’s deep expertise in hardware, software, and integration processes, combined with our innovative product design and large-scale manufacturing capabilities, gives our industry partners and customers the most cost-effective, highest quality data collection solution on the market.

Primary Responsibilities: (other duties may be assigned)

  • Plan coordinate and handle packaging, shipping and logistics of our products to various customers (domestic and international).
  • Ensure all orders ship according to approved schedules.
  • Coordinate all shipping and logistics tasks between US office and factory ensuring customer satisfaction.
  • Conduct monthly physical inventory counts and implement corrective actions to ensure 100% accuracy of inventory records at all times.
  • Monitor inventory levels of in transit materials working to Decrease back order on products and reducing delays while preventing overstock on items that are not top sellers.
  • Providing clients timely notifications on shipments and or order delays Communication with vendors for logistics and product purchases.
  • Manage company’s customs compliance for all imports QC all products receive and shipped out maintaining a high level of quality of the product being sent to customers.
  • Other duties and responsibilities as needed.

Desired skills and Experience

  • Ability to multitask, prioritize and change direction mid-stream.
  • Ability to work in a team environment as well as independently.
  • Excellent oral and written communication skills;
  • Strong problem-solving skills with ability to visualize a problem and find solution
  • Maintain safe and clean work environment by keeping shelves, pallet area, and workstations

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent periods are spent sitting and standing in the same location. While performing the duties of this job, the employee may occasionally be required to move about or lift light objects (typically less than 15 lbs.)

Position offers a competitive hourly rate/salary based on relevant experience. Please submit your application using the form below. Only shortlisted candidates will be contacted. No phone calls, please.

3rd party agencies and staffing companies will not be considered.

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