Join our team

ZKTeco, the leading global provider of data collection solutions for time and attendance and workforce management, is looking for highly-motivated, success-driven, and solution-focused professionals to join our rapidly expanding team in Northern New Jersey. If you have what it takes – knowledge of SaaS, cloud-based systems, time & attendance and workforce management domain expertise, the ability to turn enterprise customer needs into successful product deployments, and the desire to be part of building innovative products and solutions - you might find your home here.

Current Job Opportunities

System Support Engineer

We have an immediate opening for a System Support Engineer

This is a Direct-hire, Onsite, Full-time position working from our office in Piscataway, N.J. and is dependent on candidate’s overall qualifications. Must be authorized to work in the USA.

Overview

ZKTeco, the largest developer and manufacturer of workforce data collection terminals in the world, delivers market-leading hardware, full-featured embedded device software, and a suite of enterprise-level development tools and services to workforce management software providers and human capital management corporate customers, enabling them to maximize their return on investment in time and attendance data collection. With 20+ years in business, ZKTeco’s deep expertise in hardware, software, and integration processes, combined with our innovative product design and large-scale manufacturing capabilities, gives our industry partners and customers the most cost-effective, highest quality data collection solution on the market.

Description

The Technical Support Engineer will provide technical support to ZK Teco customers. Responsible for resolving open trouble tickets and documenting actions taken to resolve issues. Track open trouble tickets until the problem is resolved. We are looking for passionate, self-motivated technical individuals that have the desire and capability to think outside the box to solve complex problems.

Responsibilities

  • Rapid troubleshooting ZK cloud application issues that impact our Customers.
  • Root cause analysis in problem-solving.
  • Work collaboratively to resolve complex customer issues.
  • Serve as a subject matter expert for designated systems (ZK Cloud for Time clock system).
  • Assist with process development and improvement to include technical documentation.
  • Ensure that issues are addressed, and SLAs are met.
  • Drive to improve the customer experience.
  • Document the important and relevant facts of each support request.
  • Work cross-functionally with Customers and Engineering to ensure resolution of customer issues.
  • Assist software development with testing and verification of issues.

Qualifications

  • Bachelor’s degree in Computer science or IT related field.
  • 5 or more years’ previous experience in a technical support role.
  • Hands-on experience on Java web application support;
  • Hands-on experience on Unix/Linux.
  • Intermediate to advanced SQL.
  • Strong organizational skills and detail-oriented work ethic.
  • Experience supporting Enterprise level clients.
  • Expertise in debugging and root-cause analysis in complex systems.
  • Helpful, patient and able to defuse difficult situations while balancing customer and company needs.
  • Ability to improvise, think creatively, and find solutions to complex problems.
  • Detail oriented and thorough. Able to work through the problem systematically and document the findings.
  • Familiarity with issue management systems such as JIRA.
  • Experience communicating verbally and in writing with peers, management, and customers.
  • Team-oriented demonstrates a professional and cooperative attitude.

Terms

Permanent Full-time.

Please send resume with three verifiable references

3rd party agencies and staffing companies will not be considered.
Technical Support

We have an immediate opening for a Technical Support Tech who will deliver comprehensive, high-quality support for ZK’s data collection terminals. We require professional individuals that can provide telephone and desk-side support as well as conduct customer training sessions, configure hardware as per customer approved specs.

This is a Direct-hire, Onsite, Full-time position working from our office in Piscataway, N.J. and is dependent on candidate’s overall qualifications. Must be authorized to work in the USA.

Overview

ZKTeco, the largest developer and manufacturer of workforce data collection terminals in the world, delivers market-leading hardware, full-featured embedded device software, and a suite of enterprise-level development tools and services to workforce management software providers and human capital management corporate customers, enabling them to maximize their return on investment in time and attendance data collection. With 20+ years in business, ZKTeco’s deep expertise in hardware, software, and integration processes, combined with our innovative product design and large-scale manufacturing capabilities, gives our industry partners and customers the most cost-effective, highest quality data collection solution on the market.

Responsibilities Include

  • Act as the primary support point for customers issues.
  • Provide ongoing application configuration, interface, and other application technical tasks.
  • Perform embedded device hardware troubleshoot, firmware troubleshoots and patch update;
  • Provide technical support to our customers over phone and email. This includes configuration, modification, firmware upgrade and answer technical questions on the products.
  • Identify root causes for reported customer issues and develop appropriate solutions to minimize customer downtime and impact on customer’s business.
  • Logging and accessing technical solutions within a database and thoroughly documenting the status of all client liaisons and communications.
  • Developing and maintaining specialist knowledge and skill in supported products and in those products associated with supported products, as required.
  • Effectively assess technical situations and establish case priorities/severities in accordance with their service level agreement.
  • Analyze customer configuration and effectively use internal and external resources.
  • Manage caseload in adherence to departmental goals/policies.
  • Effectively manage cases through multiple channels while documenting precise troubleshooting and customer interaction details.
  • Work individually and with a team to solve technical problems while communicating trending issues and best practice.
  • Provide standby, public holidays cover and after hour service as needed to meet business requirements.
  • Required Qualifications:

  • Strong oral and written communication skills being able to communicate effectively via printed material, on the telephone, and over electronic services.
  • Experience in handling difficult or sensitive situations.
  • Manage client requests in an accurate and timely manner.
  • Flexibility, versatility, and responsiveness.
  • A sense of organization, discipline.
  • Customer-focused, positive and professional attitude.
  • Excellent analysis, problem determination and troubleshooting skills with the ability to know when to escalate.
  • Ability to multitask, including multiple high priority issues and the ability to set and manage expectations
  • Self-motivated with a desire to learn and develop new skills.
  • Relevant experience with Time systems or applications with equivalent complexities.
  • Basic understanding of computer networking protocols and concepts.
  • Must be able to work Monday through Friday from 9:00am to 6:00pm and be punctual.

Qualifications

  • Education and Experience:
  • Technical Certification from an accredited institution required or equivalent work experience
  • 4-year degree from an accredited institution preferred

Position offers a competitive hourly rate/salary based on relevant experience. Please submit your application using the form below. Only shortlisted candidates will be contacted. No phone calls, please.

3rd party agencies and staffing companies will not be considered
Sales and Marketing

We have an immediate opening for a Sales Executive with experience with Time attendance and HCM products like ADP Etime, Kronos Workforce ready.

Cloud security certification or equivalent experience a plus.

This is a Direct-hire, Onsite, Full-time position working from our office in Piscataway, N.J. and is dependent on candidate’s overall qualifications. Must be authorized to work in the USA.

Overview

ZKTeco, the largest developer and manufacturer of workforce data collection terminals in the world, delivers market-leading hardware, full-featured embedded device software, and a suite of enterprise-level development tools and services to workforce management software providers and human capital management corporate customers, enabling them to maximize their return on investment in time and attendance data collection. With 20+ years in business, ZKTeco’s deep expertise in hardware, software, and integration processes, combined with our innovative product design and large-scale manufacturing capabilities, gives our industry partners and customers the most cost-effective, highest quality data collection solution on the market.

Looking for the right candidate with cloud-based sales experience with Time attendance and HCM product like ADP Etime, Kronos Workforce ready preferred.

Essential job functions

  • Actively and proactively promote new business services in addition to established offerings.
  • Strong technical and analytic skills.
  • Experience with Time attendance and HCM product like ADP Etime, Kronos Workforce ready preferred.
  • Cloud security certification or equivalent experience a plus.
  • Experience selling to CTO/CIO role preferred.

Sales

  • Manage and grow sales base and establish new revenue through: Expansion/Upgrade Sales - Work with assigned base accounts to identify all opportunities for cross over and add on sales.
  • Identify new contacts at existing accounts and maintain network of professional contacts.
  • New Business Prospecting - Work daily to expand the reach of ZK’s products via a pre-defined list of new business targets, leads generated by ZK lead generation programs, or own prospecting efforts.
  • Devise a sales and marketing strategy to increase sales to prospect organizations.
  • Identify needs/pain points of existing and potential customers for new products.
  • Manage key business relationships: Working with software companies, strategic mid-size companies, and small organizations to promote knowledge and sales for our products.
  • Foster relationships with clients and prospect organizations to raise the awareness and profile for ZK. Understand each account’s issues, needs, and clientele.
  • Train clients and prospects in the proper use of products purchased or being considered.

Assist in Marketing Efforts

  • Help to identify and develop new product and service opportunities with product marketing and product management organizations.
  • Test potential product offerings with customer base for feasibility.
  • Provide information and feedback gathered through field activity to appropriate company staff.
  • Design marketing campaigns for target markets.

Training/Knowledge Advancement

  • Establish and maintain product knowledge - stay on top of product enhancements/changes and incorporate these features/benefits into sales presentations. The position requires to have sufficient knowledge of our product offerings to provide customer training when necessary.
  • Must be able to effectively convey our value proposition and know how our products differ from others in its class.

Reporting

  • Must keep management informed by submitting descriptive and actionable weekly sales reports and updating system daily.

Qualifications

Education and Experience:

Experience managing accounts.

Comfortable working with C-level executives.

Proven track record in new business sales and customer retention required.

Reporting Skills & Other Requirements

  • Strong skills in communication, project management and time management required.
  • Must be technologically savvy knowledge worker who seeks out solutions to business challenges.
  • Specific technology knowledge and experience needed to produce desired outcomes include: PC skills, particularly with Microsoft Word, PowerPoint, Excel.
  • Excellent presentation skills. Must be able to make a sales presentation in person and via Go to Meeting. Territory reviews (in person).
  • Must possess strong written communication skills to prepare reports, sales quotations, recommendations and requests for action that may be addressed to Leadership. Excellent writer able to convey key messages concisely.
  • Must be able to work Monday through Friday from 9:00am to 6:00pm and be punctual.

Position offers a competitive hourly rate/salary based on relevant experience. Please submit your application using the form below. Only shortlisted candidates will be contacted. No phone calls, please.

3rd party agencies and staffing companies will not be considered.

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